Refund Policy for SEO and Digital Marketing Services

At Cyber Mart LLC, we strive to deliver high-quality SEO and digital marketing services designed to enhance your online presence. However, due to the nature of these services, it is important to understand that our refund policy operates under specific terms, including a 30-day refund eligibility period.

Company Address: 10315 fountain shore dr , Missouri City , Tx , 77459

No Guarantee of Specific Results

Please note that SEO and digital marketing services are inherently dynamic and dependent on multiple factors, including search engine algorithms, competition, industry changes, and client collaboration. As a result, we do not guarantee specific outcomes such as exact rankings, traffic increase, or sales conversions. While we use best practices to improve your online presence, results may vary, and we cannot issue refunds based on performance or results.

Refund Eligibility

Refund requests are only considered under the following conditions:

• Payment Errors: If an error occurred during the payment process, such as double charging or incorrect billing, we will issue a refund for the overcharged amount.
• Service Not Delivered: If we fail to deliver the agreed-upon services as outlined in the contract (e.g., failure to provide reports, content, or audits), we will work with you to resolve the issue. If the matter cannot be rectified, we may consider a partial or full refund, depending on the circumstances and the work already completed.
• Cancellation During the Trial Period: If you are on a trial period or initial phase of a service and wish to cancel, you may be eligible for a refund if requested within 30 days. Refund eligibility during the trial period will depend on the terms of the agreement and the amount of work already completed.

Non-Refundable Services

The following services are non-refundable:

• Completed Work: Any work that has been completed and delivered, including reports, audits, content creation, and other digital marketing deliverables, is considered final and non-refundable once the client has approved the work or the work has been delivered.
• Ongoing Services: For services provided on a subscription or retainer basis (e.g., monthly SEO campaigns, social media management), once the service period has started, no refunds will be issued for partial months or completed services. Clients are encouraged to provide feedback and discuss concerns with us during the service period.
• Third-Party Expenses: Any third-party services or tools (e.g., paid advertising, premium tools, domain registration) purchased on your behalf are non-refundable. These charges are directly paid to third-party providers and are not refundable through our agency.

Requesting a Refund

To request a refund, please follow these steps:

1. Contact Us: Email us at info@cybermart.solutions with your request within 2 days of the issue arising, providing detailed information about the issue or the service that you feel warrants a refund.
2. Review Process: We will review your request and determine whether it qualifies for a refund based on the terms outlined above. This may involve a discussion of your expectations, the services rendered, and any actions taken to resolve the issue.
3. Resolution: Once your request has been reviewed, we will provide a response with our resolution, which may include a refund, alternative service offerings, or another solution. If a refund is granted, it will be processed within 3 to 5 business days.

Cancellation and Termination of Services

If you wish to cancel our services at any time, we request that you notify us in writing. If you cancel before the end of the billing period, we will not issue a refund for any unused portion of the services unless otherwise specified in your contract or agreement.

• Subscription Services: For clients on a subscription or retainer basis, cancellation requests must be submitted at least 2 days prior to the next billing cycle. No refunds will be provided for services already rendered in the current billing cycle.

Changes to the Refund Policy

Cyber Mart LLC reserves the right to update or modify this Refund Policy at any time. Any changes will be communicated to clients via email or posted on our website. Clients are encouraged to review the policy periodically.

Conclusion

By signing up for services with Cyber Mart LLC, you agree to the terms outlined in this Refund Policy. We are committed to working with you to ensure satisfaction with our SEO and digital marketing services. If you have any questions or concerns about our policy or services, please feel free to contact us.